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(USA-MN-Marshall) Revenue Collections Officer 2

Posted 9 months ago

**Job Class: Revenue Collections Officer 2** **Agency: Revenue Dept** + **Who May Apply** :This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 07/21/2023. + **Date Posted** : 07/15/2023 + **Closing Date** : 07/24/2023 + **Hiring Agency/Seniority Unit** : Revenue Dept / Revenue (inc Assessors)-MAPE + **Division/Unit** : Collection Division / Collection Various Unit + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $21.43 - $31.00 / hourly; $44,745 - $64,728 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + **Telework Eligible** : Yes + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **Make a difference in the lives of Minnesotans.** The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota. This posting may be used to fill multiple vacancies Teleworking employees are required to live in Minnesota or in a state bordering Minnesota. Be a part of the Collection Division at the Minnesota Department of Revenue, working together to fund Minnesota’s future. Our mission in the Collection Division is to provide consistent education and service to ensure effective, efficient, and equitable operations by: + Promoting compliance, fairness, and public accountability + Fostering an engaging and inclusive work culture + Encouraging development, responsibility, and innovation Our customers include but are not limited to individual taxpayers, businesses, and state agencies. Revenue Collection Officer 2s (RCO2) collect individual, business, and other government debts. They are responsible for: + Providing assistance to customers and their representatives regarding Minnesota tax laws and collection of tax and non-tax debts through incoming and outgoing calls, letters, and emails. + Researching customers and businesses and resolving debts of varying complexity through customer outreach and enforced collection techniques. + Effectively negotiating reasonable payment terms and review for hardship and abatements. + Ensuring compliance with state tax filing requirements through voluntary or involuntary methods. + Effectively communicating and documenting customer contact and research. **Minimum Qualifications** + Two years of customer service experience, OR + A Bachelor’s degree plus one year of customer service experience, OR + An Associate degree plus 1.5 years of customer service experience, OR + An equivalent combination All applicants must also minimally meet these additional required qualifications: + Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge + Experience in conflict resolution + Experience in independent problem solving + Experience in collaborating with teams **Preferred Qualifications** + Experience providing customer service over the phone. + Experience in using multiple computer applications to complete job duties. + Ability to use effective verbal and written communication in a way that is easily understood by various audiences. + Experience with court record systems, county property record systems, or Secretary of State UCC filings. + Knowledge of income, sales, withholding, or corporate taxes, or knowledge of other government agency debt. + Ability to understand, apply, and explain laws, regulations, and procedural documents. + Ability to work in a diverse and inclusive environment. **Physical Requirements** Occasional moving of articles such as boxes, laptop computer, and home office equipment. **Additional Requirements** Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.

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